As commitments are made in advance of programs, the following guidelines will apply:
The $50 registration fee is non-refundable. Please note: This written cancellation policy is always binding and no verbal communication from Your Voice staff can override the written policy. All requests for a waiver must be submitted in writing for our review.
If a family must cancel, for any reason, within 72 hours of registering, we will issue a full refund provided that the cancellation occurs a minimum of 21 days before their program.
If a family must cancel, for any reason, more than 72 hours after registering or within 21 days of the start of their program, no refunds or credit will be issued.
All refund requests must be received in writing. Please allow up to 10 business days for your refund to be processed. Refunds are typically issued in the same form of payment as the original payment.
We understand that at times participants may not be able to attend due to unforeseen hardships:
Severe Unexpected Medical Condition
Death in the immediate/nuclear family
Severe Unexpected Financial Hardship
Change Protection Plan
As all cancellations are by their nature unexpected, we recommend all families purchase either the Change Protection Plan upon application. The amount of a refund with the Change Protection Plan is determined by the time of cancellation notification, as outlined below: Cost of plan: 5% of Registration fee
Cancellation at least 31 days before program
100% refund or 100% credit
Cancellation 15-30 days before program
Cancellation 3-14 days before program
Cancellation 1 or 2 days before program or any day after program started